Terms And Conditions

Gardeners Redbridge Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Redbridge provides gardening and related services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests or purchases services from Gardeners Redbridge.

Company, we, our or us means Gardeners Redbridge as the gardening service provider.

Services means any gardening, lawn care, hedge trimming, planting, garden clearance, maintenance, or related services provided by the Company.

Site means the garden, grounds or other location at which the Services are to be provided.

Agreement means the contract between the Client and the Company for the provision of Services, as governed by these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Services will be carried out as described in the quotation, booking confirmation, or agreed scope of work. The Company will use reasonable skill and care in performing the Services and will provide appropriately trained personnel and suitable equipment for the tasks to be undertaken.

Any descriptions of Services provided in promotional materials or on our website are for general guidance only and do not form part of the Agreement unless expressly confirmed in writing in the booking confirmation.

The Company reserves the right to refuse, suspend or withdraw Services where the Site is unsafe, inaccessible, or where conditions mean that it would be unreasonable or impracticable to perform the Services.

3. Booking Process

Bookings may be requested by the Client through our online forms or other accepted communication methods as indicated on our website. A booking is not confirmed until the Client has received a booking confirmation from the Company setting out the agreed date or schedule, the Services to be provided, and the applicable charges.

The Client is responsible for providing accurate and complete information when requesting a booking, including the size and type of garden, the nature of the work required, access arrangements, and any known hazards at the Site. If, upon arrival, the Company finds that the information provided was incomplete or inaccurate, we may revise the price, modify the Services, or decline to carry out the work.

Where a quotation is provided, it will be based on the information supplied by the Client and will normally be valid for a limited period as stated on the quotation. The Agreement is formed when the Client accepts the quotation and receives written confirmation from the Company.

For ongoing maintenance services, the booking may cover a recurring schedule, such as weekly, fortnightly, or monthly visits. Any such schedule will be set out in writing and will continue until terminated in accordance with these Terms and Conditions.

4. Access and Site Requirements

The Client must ensure that the Company and its personnel have safe and reasonable access to the Site on the agreed dates and times. This includes access through gates, side entrances, communal areas, or car parks as necessary.

The Client is responsible for ensuring that any pets are secured and that children and other occupants are kept at a safe distance from machinery and work areas while the Services are being carried out.

The Client must inform the Company in advance of any specific restrictions or conditions at the Site, including parking limitations, access codes, security procedures, or regulations imposed by landlords, managing agents or local authorities.

If the Company is unable to gain access to the Site at the agreed time due to any act or omission of the Client, we may charge a call-out fee or treat the appointment as cancelled by the Client in accordance with the cancellation terms set out below.

5. Client Obligations

The Client agrees to cooperate reasonably with the Company in the performance of the Services. This includes providing accurate information, granting access to the Site, and ensuring that the Site is reasonably clear of obstacles that might prevent the Services being carried out.

The Client must notify the Company of any known underground services, cables, pipes, irrigation systems, or other hidden features that could be damaged during gardening work. The Company will not be liable for damage to any such features that are not clearly marked or disclosed to us in advance.

The Client must ensure that all necessary consents, approvals and permissions have been obtained for the proposed work, including any planning or conservation consents, where applicable. The Company is not responsible for checking or securing such permissions.

6. Pricing and Payment Terms

The price for the Services will be as set out in the quotation or booking confirmation. Prices may be based on an hourly rate, a fixed fee for the specified job, or a recurring charge for ongoing maintenance, as agreed with the Client.

Unless otherwise stated, prices are exclusive of any applicable taxes or government charges, which will be added where required by law.

Payment is due in accordance with the terms stated in the quotation or booking confirmation. This may include payment on completion of each visit, payment in advance, or payment on a periodic basis for ongoing contracts. The Company accepts the payment methods indicated on our website or in our communications.

If the Client fails to pay any amount due on time, the Company reserves the right to charge interest on the overdue amount at the statutory rate, to suspend further Services until payment is received, and to recover any reasonable costs incurred in pursuing late payment.

7. Changes to Bookings and Services

If the Client wishes to change the date, time, or scope of the Services after a booking has been confirmed, the Client must contact the Company as soon as possible. Any changes will be subject to the Company's availability and may result in a revised quotation or additional charges.

The Company reserves the right to make reasonable changes to the scheduled time or personnel assigned to the job, for example due to staff illness, weather conditions or unforeseen operational issues. We will endeavour to provide reasonable notice of any such changes and to minimise disruption to the Client.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. Specific notice periods and cancellation terms may be set out in the quotation or booking confirmation for larger projects or ongoing maintenance contracts.

For standard visits, if the Client cancels or reschedules with less than 24 hours notice before the scheduled start time, the Company may charge a cancellation fee, which may be up to the full cost of the planned visit, to cover costs and loss of opportunity.

Where the Company cancels a booking, we will endeavour to offer an alternative appointment or, where payment has already been made for Services not yet provided, offer a refund of the relevant amount. The Company will not be liable for any indirect loss, such as loss of income or inconvenience, arising from such cancellation.

9. Gardening Work Standards and Materials

The Company will carry out the Services using reasonable skill and care, following generally accepted horticultural practices suitable for the local climate and conditions. However, the success of planting, seeding, and other living matter can be affected by factors beyond our control, such as weather, soil conditions, pests, diseases, and the Client's aftercare.

Where materials such as plants, turf, soil, mulch, or other supplies are provided by the Company, ownership of those materials passes to the Client upon full payment. The Company does not usually guarantee the long-term survival or performance of plants or turf after the initial establishment period, unless expressly stated otherwise in writing.

The Client is responsible for following any aftercare advice supplied by the Company, including watering, feeding, and general maintenance. Failure to follow such advice may affect the appearance and health of the garden and the outcome of the Services.

10. Waste Handling and Green Waste Regulations

The handling and disposal of garden waste, including cuttings, branches, soil and other debris, will be carried out in accordance with applicable waste management and environmental regulations.

Unless otherwise agreed, the Company may either leave green waste in an appropriate area on the Client's Site for the Client's own disposal or composting, or remove waste for disposal as part of the Service. Any charges for waste removal and disposal will be included in the quotation or clearly stated in the booking confirmation.

The Company does not accept responsibility for the removal of hazardous waste, contaminated soil or materials, or items not directly related to the gardening work. If such materials are encountered, the Company may stop work and advise the Client to arrange specialist removal.

The Client must not request that the Company dispose of waste in any way that would breach local environmental rules or regulations. The Company reserves the right to refuse any request that would contravene lawful waste disposal practices.

11. Health and Safety

The Company will take reasonable steps to ensure the health and safety of its personnel and others while carrying out the Services. This includes the use of suitable protective equipment, safe working methods, and appropriate machinery for the tasks performed.

The Client agrees not to interfere with, or instruct others to interfere with, any safety measures put in place by the Company, and not to use Company tools or machinery unless expressly authorised.

If the Company considers that conditions at the Site pose a risk to health or safety, we may suspend or cancel the Services until such risks have been addressed to our satisfaction.

12. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot lawfully be limited or excluded.

Subject to the above, the Company's total liability to the Client arising out of or in connection with the Agreement, whether in contract, tort, negligence, or otherwise, shall not exceed the total amount paid or payable by the Client for the specific Services giving rise to the claim.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of opportunity, or damage to property not directly associated with the Services, except where such liability cannot be excluded by law.

The Company is not responsible for damage caused by adverse weather, pests, diseases, vandalism, or other events beyond our reasonable control. The Company is also not responsible for any damage arising from pre-existing structural defects, poor soil conditions, or hidden obstructions not disclosed by the Client.

13. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as reasonably practicable, providing details of the concern. We will investigate and seek to resolve the matter, which may include returning to the Site to inspect or remedy the issue where appropriate.

Any claim relating to allegedly defective Services must be raised within a reasonable time after completion of the relevant work, and in any event within 30 days, to allow the Company a fair opportunity to inspect and respond.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, flooding, drought, industrial disputes, transport disruptions, accidents, pandemics, or actions of public authorities.

Where a force majeure event occurs, the Company will notify the Client as soon as reasonably practicable and will endeavour to resume the Services as soon as the event has subsided. Either party may terminate the Agreement without penalty if a force majeure event continues for a period that makes further performance impractical.

15. Data Protection and Privacy

The Company will handle any personal information collected from the Client in connection with the Services in accordance with applicable data protection laws. Personal data will be used for the purpose of administering bookings, providing Services, managing accounts and, where permitted, sending relevant service information.

The Client has the right to request access to personal data held by the Company and to request correction of any inaccuracies, subject to legal requirements and reasonable identification procedures.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or our internal policies. The version in force at the time of the Client's booking will apply to that booking. Updated Terms and Conditions will be made available on our website or on request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Company and the Client only. No person other than a party to the Agreement shall have any rights to enforce any of its terms.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions or understandings.